Refund policy

SERIES 00 — REFUND & RETURN POLICY

Made-to-Order & Custom Production Notice
All items from Series 00 (including Drop 01) are custom manufactured on a bespoke, made-to-order basis following the completion of the pre-order window. Under the UK Consumer Contracts Regulations 2013, goods made to the customer's specifications or clearly personalized are legally exempt from the standard statutory right of cancellation and return.

Final Sale Policy
Because each garment is individually produced specifically for your order, all sales are final. We do not accept returns, cancellations, or size exchanges once the pre-order window closes and production has commenced. Please review our Sizing Guide carefully prior to placing your order.

Defective, Damaged, or Incorrect Goods
Your statutory rights remain fully protected if an item arrives defective, damaged in transit, or incorrectly fulfilled. 

If your item has a manufacturing defect or arrived damaged:
1. Contact our support team within 14 days of delivery at contact@series00.co.uk.
2. Include your order number, a brief description of the issue, and clear photo/video evidence showing the fault or damage.
3. Once verified, we will arrange a free replacement or issue a full refund to your original payment method.

Returned defective items must be unworn, unwashed, and in their original packaging. Please do not send items back without contacting us first.

Refund Processing
Once a defect claim is verified and approved, refunds will be processed automatically to your original payment method within 5–10 business days.